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Hyatt Place Richmond / Innsbrook

4100 Cox Rd, Glen Allen, VA 23060 US near Exit 185b a on I-64 (~6.1mi)

View Map Reservations: +1-800-219-2797

3.0 Star Property In the city center

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Very Good

4.0/5

Based on 889 guest reviews

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Free WiFi
Free buffet breakfast
Free breakfast
Fitness facilities
Pool hoist on site
Wheelchair-accessible pool
Stair-free path to entrance
Free use of nearby fitness center
Free newspapers in lobby

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12/21/2024 - 12/22/2024

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9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

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Hyatt Place Richmond / Innsbrook

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Verified Reviews of Hyatt Place Richmond / Innsbrook

Below are the verified reviews from guests that we have booked recently:

"Clean Place"

Overall Score3.0/ 5

The room was clean.

Dianne T. (Group coordinator, booked 2 rooms), from

24-Aug-2024 Verified Review, stayed from Fri Aug 23 to Sun Aug 25 2024 at a $139.99 average nightly rate.

"Horrible Stay"

Overall Score1.0/ 5

This hotel was filthy. We had dirty linens( blood and or fecal matter on the blankets), no towels and the smell around the hotel was horrific (septic). We were told there was no toilet paper left. I feel we should receive a full refund for our stay, esp bc we had no choice but to stay at this hotel.

Katie W. (Individual traveler, booked 1 room), from

17-Aug-2024 Verified Review, stayed from Thu Aug 08 to Sun Aug 18 2024 at a $149.00 average nightly rate.

"Displeased"

Overall Score2.0/ 5

H8980272 I rented four rooms for my family of 14 to stay overnight. When we arrived they informed us that the pool was closed because of the amount of chemicals they had to put into the pool that day. Then they provided us our keys. When we went to our first room, I opened the door to find that it was an unfished room because of remodeling that was happening. The A/C unit was lying on it's side and furniture moved all over the place. With this issue they moved this room for us. Then on the second room we opened the door and it was 80+ degrees because the A/C unit was not working, so they had to move that room. Then the third room the TV was not working. It took the clerk 6 differernt rooms to locate a working TV for us to stay in. Then in that room the shower doors were not even installed correctly and just hanging from the fixture. The carpets in the rooms appeared to not be vacuumed and the outlet between the beds was full of miscellaneous plugs that we could not plug in our personal devices. I paid close to $1,000.00 to stay one night in these rooms and to find all of these issues is very poor for this rated hotel. I would nor currently recommend this hotel until they can get their issues resolved.

Kim F. (Group coordinator, booked 3 rooms), from

09-Aug-2024 Verified Review, stayed from Fri Aug 09 to Sat Aug 10 2024 at a $172.99 average nightly rate.

"Highly Recommend!"

Overall Score5.0/ 5

I would absolutely recommend this hotel! My stay was great. Desk clerk provided great service.

Marian D. (Individual traveler, booked 1 room), from

14-May-2024 Verified Review, stayed from Sat May 11 to Sun May 12 2024 at a $197.99 average nightly rate.

"Great Stay!"

Overall Score5.0/ 5

Great room, great air conditioning, great staff and service, especially the manager Kelsey.

Jason B. (Individual traveler, booked 1 room), from

22-Aug-2023 Verified Review, stayed from Thu Aug 10 to Sat Aug 19 2023 at a $139.00 average nightly rate.

"Awesome Place"

Overall Score5.0/ 5

Great staff and manager was very nice and accommodating. I would definitely recommend to anybody.

Lou F. (Individual traveler, booked 1 room), from

21-Aug-2023 Verified Review, stayed from Thu Aug 10 to Sat Aug 19 2023 at a $139.00 average nightly rate.

Summary of Verified Reviews

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Property Description

Hyatt Place Richmond/Innsbrook is a contemporary hotel in the middle of Richmond’s business and shopping district. With a prime location in Glen Allen only a few miles between downtown Richmond and the Richmond International Airport, there's something for everyone - come out and Discover the Best! Hyatt Place is ranked #1 Select-Service Brand by Business Travel News 2013 Hotel Chain Survey for the second year in a row. Find perfectly seamless stays with spacious Studio Suite-type guestrooms, free Wi-Fi, free a.m. Kitchen Skillet® breakfast, the 24/7 Gallery Menu and every modern comfort you deserve. Now with more than 175 locations and counting. Welcome to a different Place®. Hyatt Place.Also awarded “Highest in Guest Satisfaction Among Upscale Hotel Chains” by J.D. Power in 2013.

Green Sustainability

Hyatt Place Richmond Innsbrook is a certified Virginia Green hotel with the following sustainable initiatives in place: Linen Reuse Program, Paper Recycling Program, Water conservation Program which includes use of showerheads with 2.5gpm max flow rate and sink aerators with 1.0gpm max flow rate; the hotel also uses urea-formaldehyde-free and 100% recyclable carpets, 50% recycled plastic key cards and 100% recycled packaging for shampoo and lotion amenities, etc.

Amenities / Features

Check In: 3:00 pm - 2:00 am
Check Out: 11:00 am
Air conditioning
Alarm clock
Baggage storage facilities
Bus parking
Central location
Complimentary breakfast
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Central heating
Ice Maker

Internet - wireless
Free WiFi Internet
Ironing facilities
Jogging path
Laundry facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Restaurant
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV Channel: HBO
Voicemail

Airport & Shuttle Information

Richmond International Airport22 miles awayTaxi service around $45.00 for one person

Local Shuttle Info: Complimentary shuttle service within 3 miles of the hotel.

Breakfast Information

Wake up to breakfast served fresh every day. Start your morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, Greek yogurt, and lots more. Pair your breakfast with coffee, milk, juice, or tea. Breakfast is free with your World of Hyatt membership when you book an eligible rate at this Hyatt Place hotel. Not a member? Join as you book to enjoy free breakfast starting with your first stay.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Parking Info

Over 300 complimentary on-site parking spaces.

Internet / WiFI

Free internet access.

About Hyatt Place

Known as a business and airport hotel with a casual atmosphere
Spacious guestrooms with luxury bath and skin care amenities
Free Wi-Fi and remote printing everywhere in the hotel
Improved Elevated Breakfast complimentary to World of Hyatt Members
Indulge in some coffee or hit up the Cocktails Bar
24/7 Gallery menu and market offers a wide selection of appetizers, soups, salads, sandwiches, sweets at any time of the night or day
The Gallery is a place where friends and family can gather for social hour
Forget something? Hyatt Place also has nail polish, a universal cell phone charger, toothpaste, and plenty more that you can purchase, borrow, or simply enjoy at no expense

The Hyatt Place highlights above are subject to change without notice.